• Friars Bridge Court, 41-45 Blackfriars Road, London, SE1 8NZ
  • Travel and Transport

Over the next 7 years, we’ll be investing in our network, our people and the community to deliver high quality, safe and reliable services which meet the needs of customers and the communities we serve

We aim to keep you up to date on these changes in our Customer Reports, which you can download here:

March 2019 Customer Report
September 2018 Customer Report
March 2018 Customer Report
August 2017 – our first Customer Report

By December 2020, our £1.2 billion investment plans will bring longer, faster and more reliable trains with 52,000 more seats, across the morning and evening peak every day at Waterloo. On long distance services, existing trains will undergo a full refurbishment, improving comfort levels and returning to service looking like new.